PUBLIC-SECTOR-SOLUTIONS - SALESFORCEPUBLIC SECTOR SOLUTIONS ACCREDITED PROFESSIONAL–TRUSTABLE VALID TEST QUESTION

Public-Sector-Solutions - SalesforcePublic Sector Solutions Accredited Professional–Trustable Valid Test Question

Public-Sector-Solutions - SalesforcePublic Sector Solutions Accredited Professional–Trustable Valid Test Question

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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

TopicDetails
Topic 1
  • Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solution, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.
Topic 2
  • Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultant in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 3
  • Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

  • A. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
  • B. Set Org-Wide Defaults for External Users to Private for everything
  • C. Set Org-Wide Defaults for External Users to Hidden for everything
  • D. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

Answer: C,D

Explanation:
Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm


NEW QUESTION # 33
Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

  • A. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
  • B. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
  • C. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
  • D. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

Answer: C

Explanation:
For Bobahaven to understand trends and metrics around constituent satisfaction, especially regarding case resolution times, the Public Sector Case Analytics App within Salesforce CRM Analytics (formerly Einstein Analytics) provides a robust solution. This app includes pre-built analytics templates and formulas, such as a case duration formula, which can measure the time taken to resolve cases without the need for extensive customizations. This solution offers advanced analytics capabilities that can handle complex data calculations and visualizations, enabling Bobahaven's executive team to gain deep insights into performance metrics, including historical and current case resolution times.


NEW QUESTION # 34
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

  • A. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
  • B. Set Org-Wide Defaults for External Users to Private for everything
  • C. Set Org-Wide Defaults for External Users to Hidden for everything
  • D. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

Answer: C,D

Explanation:
Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. References:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US


NEW QUESTION # 35
A government agency would like to ensure that the calculation for ....... Correctly; the System Administrator needs to ensure that the ...
Where in the Expression Sets can the Administrator set the data ...

  • A. Under OmniScripts and while setting options
  • B. Under the Decision Table
  • C. Under Add Resource in Expression Sets
  • D. Entry Criteria for Process builder

Answer: B

Explanation:
In Salesforce Public Sector Solutions, the calculation logic and data processing rules are often managed using Expression Sets and Decision Tables. These tools allow administrators to define complex business rules and logic without needing extensive code. For a government agency looking to ensure correct calculations, the appropriate place to configure these rules is within the Decision Table. Here's how it works:
* Decision Tables:
* Decision Tables are used to define a set of rules that determine the output based on different input conditions. They provide a structured way to manage complex logic and can be easily updated as business requirements change.
* In the context of the calculation, the System Administrator can set up the necessary conditions and corresponding actions within a Decision Table to ensure accurate outcomes. For example, if the agency needs to calculate eligibility or benefits based on various criteria, these rules can be comprehensively defined within the Decision Table.
* Setting Data in Expression Sets:
* Within the Decision Table, administrators can specify the inputs (data points) and the corresponding expressions to perform the desired calculations. This ensures that the logic is applied consistently across all relevant processes.
By using Decision Tables, administrators have a flexible and scalable method to handle complex decision logic, ensuring that calculations are performed correctly based on predefined rules.
References:
* Salesforce Help: Decision Tables
* Salesforce Public Sector Solutions Documentation


NEW QUESTION # 36
A public sector agency recently implemented public Sector solutions for the ....in the cite. A new inspector has been onboarded to conduct the inspections.... Feature. All other inspectors can access Action Plans without any problems.

  • A. The Salesforce use for the new inspector is disabled.
  • B. The 'Enable Notes' permission has not been selected for the new inspector.
  • C. Person Account Models have not been enabled on the org.
  • D. Action Plans Permission set has not been assigned to the new inspector.

Answer: D

Explanation:
In Salesforce Public Sector Solutions, permissions and access control are crucial for ensuring that users can perform their roles effectively. If a new inspector is unable to access Action Plans while other inspectors can, it is likely due to a missing permission set assignment. Specifically, the Action Plans Permission Set must be assigned to the inspector to grant access to the necessary features. Here's how to check and assign the permission set:
Check User Permissions:
Go to Setup > Users > Users.
Find the new inspector's user record and check their assigned permission sets.
Assign Action Plans Permission Set:
Navigate to Setup > Permission Sets.
Find and select the Action Plans Permission Set.
Click Manage Assignments and add the new inspector to this permission set.
By ensuring that the new inspector has the Action Plans Permission Set, you will grant them the required access to view and manage Action Plans, just like the other inspectors.
Reference:
Salesforce Help: Permission Sets
Salesforce Public Sector Solutions Documentation


NEW QUESTION # 37
......

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